Privacy Policy

We are committed to respecting your privacy and keeping your information safe. Our easy to read privacy policy is shown below. 
 

www.myholidaycaravan.co.uk only use the personal data which you provide to us to allow third party holiday parks that sell static caravans or private individuals advertising a caravan for sale to provide the information you have requested. We may contact you by telephone, sms and emailand then third party holiday parks that sell static caravans or private individuals advertising a caravan for sale will contact you directly.

We do not otherwise send you personal data to any third party at any time save where we are under a legal obligation to do so or where you make a complaint about us.

What personal data do we collect?

The personal data we collect is primarily that which you provide us in completing our enquiry form. We may collect information about the web browser or mobile device that you use to view our website, but we do so only for statistical purposes. We may collect information about your Internet Protocol address in order to assist us to process your payment remotely.

How do we use your data?

In order to provide our services to you, we need to collect and process personal data about you and disclose that personal data to third party holiday parks that sell static caravans or private individuals advertising a caravan for sale, depending on your online selections. As previously indicated to you when you first gave us your data, by using our website you are consenting to our doing so. There is no statutory requirement on you to provide this personal data.

However, this personal data is necessary to enable us to arrange to provide you with the information that you have requested. We only collect the personal data which we believe is necessary for us to arrange the provision of the information and services you have requested. All personal data is held in strictest confidence and used only for the purposes of arranging the provision of the information you have requested, subject to certain exceptions as described in this privacy policy.

We only use the personal data which you provide to us to allow the holiday parks that sell static caravans or private individuals advertising a caravan for sale to provide the information you have requested.

Where you separately give us your name and email address and register for emails about our new products, services, offers and promotions which may be of interest to you (“special offers) then we will use our reasonable endeavours to send you email about those special offers. We will use your data only to send you emails about those special offers. We will not share that data with any third party at any time save where we are under a legal obligation to do so or where you make a complaint about us.

We also use a third party company, Dotmailer Limited to assist us in sending you emails.

We may also disclose your personal information to third parties to whom we may be considering selling or who may be considering buying the whole or part of our business or assets.

How do I opt out?

You have the right, in certain circumstances to require us to remove the data we hold about you. This is commonly known as “The Right to be Forgotten”. In any event we remove unnecessary data as indicated in the section “How Long do you Keep my Personal Data” below.

To exercise this right please contact us as indicated below:

Email: forgetme@leadadvisorycompany.com

In writing: The Lead Advisory Company Limited, Towngate House, 2-8 Parkstone Road, Poole, Dorset, BH15 2PW

Telephone: 01590 643 500 - Calls may be recorded for training, quality and monitoring purposes.

Please be aware that we will need to keep some, if not all, of this data in order to comply with laws including those related to our contract with you and the holiday park operators that sell static caravans and the third party advertisers. It may also be in our legitimate interests to do so.

How do third holiday park operators and private individuals advertising a caravan for sale use your personal data?

We pass data to third party holiday parks that sell static caravans and private individuals advertising a caravan for sale only so that they may contact you directly to forward correspondence and call you to discuss your requirements. Holiday park operators will invariably collect additional data about you and should communicate their own data protection policy to you. Holiday park operators may also need to process data about you in order to consider potential or to fulfil actual contracts with you. We recommend that you read those policies. Those third parties may wish to send you marketing communications, so if you do not want those marketing communications you will need to opt out directly with those third party holiday park operators.

Data Co-ordinator

To contact us for any reason, please do so using the following contact information:

The Data Protection Co-ordinator, The Lead Advisory Company Limited, Towngate House, 2-8 Parkstone Road, Poole, Dorset, BH15 2PW.

Email datacoordinator@leadadvisorycompany.com

Telephone: 01590 643 500 - Calls may be recorded for training, quality and monitoring purposes.

What communications will you receive from us?
 

Future Services - As part of the services we provide, we may use your information to keep you informed by post, telephone, SMS, email or other electronic means such as via social and digital media about current and new products, services, offers and promotions which may be of interest to you. We do not share your personal data with any other third party other than as set out in this privacy policy. We may also ask you to complete a survey.

Service Communications - After completing an application online via our website, you agree that you will receive a series of initial emails from us. These emails will confirm you have used our website and which holiday parks that sell static caravans or private individuals advertising a caravan for sale will contact you. We may also contact you by email, telephone or text. We also give details on our privacy policy and how we use your personal data. You cannot opt out of receiving these emails, telephone calls or texts, since we need to send you these communications in order to provide you with the information you have requested.

To opt out of receiving emails in respect of future services from us please contact us as below:

Email: unsubscribe@leadadvisorycompany.com

In writing: The Lead Advisory Company Limited, Towngate House, 2-8 Parkstone Road, Poole, Dorset, BH15 2PW

Telephone: 01590 643 500 - Calls may be recorded for training, quality and monitoring purposes.

How long do you keep my personal data?

Unless there are exceptional legal reasons for keeping your data for longer, we do not keep your personal data on record for more than seven (7) years. This is to allow for the normal contract law limitation period.

Your Rights

The data protection legislation gives you a number of rights. These rights include:

Use of Cookies

In common with the majority of comparable internet trading companies we occasionally use the cookies of Analytic Suppliers to track certain sites which you visit on the internet to help Analytic Suppliers. This enables the Analytic Suppliers to match relevant ads to you. However, we only do so where you are a subscriber to the services of an Analytic Supplier and have therefore agreed to this service by acceding to the relevant services of that Analytic Suppliers.

We mean by Analytic Suppliers: Facebook; Google and Microsoft.

Analytic Suppliers supply us with statistical information on how users interact with our website to help us improve our user experience.

You can find more about how we use cookies and opting out of their use at: www.myholidaycaravan.co.uk/cookies.aspx.

Email Communications

When you use our web site to pay for an advertisement for a caravan in a caravan park please look to check that the web address starts “https”. This is your guarantee that the information you are sending us is sent in a secure manner.

You should be aware that where you send us information by an email we have no control over how that email is transmitted. In particular it may be routed through third party servers and through third party countries. This is due to the inherent nature of the internet. We cannot accept responsibility if the information in that email is accessed in an unauthorised manner during the transmission process.